Terms of use

1. What Dealo is

Dealo OS is an AI business assistant for car dealers and property agents, run by Heracules Design & Tech Ltd. It works on WhatsApp, on the web and, later, in a mobile app. By using Dealo you accept these terms and our privacy policy.

2. Accounts and who may use Dealo

• Dealo is for businesses and for people who are 18 or older.
• Give correct details and keep your sign-in methods safe. You are responsible for what happens under your account, including what your team members do.
• If you use Dealo for a business, you confirm you may act for it.

3. Free trial and paid plans

• A new business gets a free trial, with limits on what it can use. Some features, such as publishing and showing listings to the public, start with a paid plan.
• After the trial you choose a paid plan. The price, period and allowance of each plan are shown before you pay, and you confirm the purchase first.
• Plans are one-off payments for a set period. Dealo does not renew a plan on WhatsApp or the web unless you pay again. Purchases in a mobile app follow the app store’s rules.
• When a plan or its allowance runs out, you can buy more or renew. Only Dealo’s replies count against an allowance. Messages, photos and voice notes you send are free.
• Refunds: we do not refund a plan once it has started, except where we charged you by mistake (a duplicate or failed charge) or the law requires it. Ask by email within 7 days of the payment. Purchases made in a mobile app follow the app store’s refund rules.

4. Acceptable use

You must not use Dealo to:

• post listings for things that do not exist, that you have no right to sell or let, or that are stolen or illegal;
• mislead or defraud buyers, tenants or anyone else;
• send spam or unwanted messages, or message people who have not asked to hear from you;
• break the law or anyone’s rights, or the rules of WhatsApp, Instagram or an app store;
• attack, overload or try to get into Dealo or other users’ data, or copy it by automated means.

5. Your content and listings

• You keep ownership of your listings, photos, customer records and messages (“your content”).
• You give us permission to store, process and show your content as needed to run Dealo for you, including sending it to our service providers and, if you choose, showing listings on the Dealo marketplace or posting them for you.
• You promise you have the right to use your content, and the right to record your customers’ details.
• You are responsible for everything you publish, and for checking it is true before you do.

6. AI replies can be wrong

Dealo uses AI to write replies, listings, captions and summaries. It can make mistakes. Check what Dealo prepares, especially prices, details, dates and anything you send to a customer or publish. Dealo is a helper and does not give legal, tax or financial advice. You are responsible for what you choose to send or publish.

7. Availability and changes

We work to keep Dealo running but cannot promise it will always be available or free of errors. Dealo depends on services such as WhatsApp, which we do not control. We may change or remove features, and we may change these terms. We will tell you about important changes, and using Dealo after a change means you accept it.

8. Suspension and ending

You can stop using Dealo and delete your account at any time (see the data deletion page). We may suspend or close an account that breaks these terms, puts others at risk, or is used for fraud, and we will say why where we can.

9. Our liability

Dealo is provided “as is”. To the extent the law allows, Heracules Design & Tech Ltd is not liable for lost sales, lost profit, or indirect losses, or for losses caused by AI mistakes, by third-party services, or by what users publish. Our total liability for any claim is limited to what you paid us in the month in which the event behind the claim happened. Nothing here limits liability that cannot be limited by law.

10. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria. Disputes go to the courts of Abuja, Nigeria.

11. Contact

Heracules Design & Tech Ltd. Email: support@usedealo.com.