Delete your data
Last updated: 9 November 2026
1. Delete your account and data
What is deleted: your account, your login methods, your devices, your messages and your stored files. A business that only you were part of is deleted with your account.
What is not deleted straight away: if other people are in a business you own, you must first make one of them an Owner (or close the business). Records that belong to a business that other people share stay with that business.
What we keep: payment records that the law requires us to keep, with the business’s name. Copies in our backups are removed within 60 days.
2. How to ask, today
Email support@usedealo.com with the subject Delete my data, from the email address on your account. If you use Dealo only on WhatsApp, send the request from the WhatsApp number on your account instead. We will confirm by email or on WhatsApp.
3. Deleting in the app (coming soon)
When the Dealo OS app is ready you will be able to delete your account in the app under Settings, then Delete account. Deletion takes effect after a 14-day wait. During that time, signing in again cancels it. After the 14 days your data is deleted.
4. Disconnect Instagram
If you connected an Instagram account to Dealo, open Dealo, choose Instagram settings and Disconnect (or message Dealo “Disconnect Instagram”). This deletes the stored access and stops all publishing and comment replies for that account.
You can also remove Dealo OS in Instagram: Settings, then Apps and websites.
5. If you only commented on a business’s Instagram post
If you commented on a business’s Instagram post, or sent a message to it, and you want the record of it removed from that business’s customer records in Dealo, email support@usedealo.com with the subject Delete my data and your Instagram username. We will remove the record and confirm by email.
6. Questions
Write to support@usedealo.com. See also our privacy policy. We reply within 7 days and complete the deletion within 30 days. Copies in our backups are removed within 60 days.